Return Policy

At Bearing Song, LLC, we want you to be satisfied with your purchase. This Return Policy outlines our terms for returning items, seeking refunds, and requesting exchanges. Please review the policy carefully before making a purchase.

 

1. Returns for Physical Products

If you are not fully satisfied with a physical product purchased from our online store, you may be eligible for a return or exchange under the following conditions:

- Eligibility: Returns are accepted within 30 days of the delivery date.
- Condition: Items must be in new, unused condition, with original packaging and tags attached.
- Non-Returnable Items: Some items, such as customized products or personal-use items (e.g., kazoos), are non-returnable due to hygiene or customization considerations.

To initiate a return, please contact us at bearingsongsarah825@gmail.com with your order number and reason for return. Once approved, you’ll receive instructions on how to ship the item back to us. Return shipping costs are the responsibility of the customer unless the item arrived damaged or was incorrect.

 

2. Refunds for Digital Products

Due to the nature of digital products, all sales of downloadable content (such as music files, e-books, and instructional materials) are final and non-refundable. Please ensure you review the product details before purchase.

If you experience any technical issues with a digital download, please reach out to us at bearingsongsarah825@gmail.com for assistance.

 

3. Cancellations and Refunds for Music Instruction Classes

• Class Cancellations by Customers: If you need to cancel a class, please contact us as soon as possible by calling 907.978.6365. Refunds or rescheduling options depend on the notice provided:

  •  24 hours or more before the class: Full refund or free rescheduling.

  •  Less than 24 hours before the class: No refund, but you may reschedule once with a small rebooking fee.

• Class Cancellations by Bearing Song, LLC: If we need to cancel a class, we will notify you as soon as possible and offer a full refund or reschedule at no additional cost.

 

4. Damaged or Defective Products

If your product arrives damaged or defective, please contact us at bearingsongsarah825@gmail.com within 4 days of receiving the item. Provide a photo and description of the damage, along with your order number. We will either send a replacement, issue a refund, or offer store credit, depending on product availability and your preference.

 

5. Processing Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, the refund will be processed within 7–10 business days to your original payment method. Please note that processing times may vary depending on your bank or payment provider.

 

 6. Exchanges

Exchanges are available for physical products in new and unused condition. If you wish to exchange an item, please contact us at bearingsongsarah825@gmail.com with your order details and the item you would like in exchange. Availability of exchange items may vary, and shipping fees may apply.

 

Contact Us

For any questions about our Return Policy or to initiate a return or refund, please contact us at bearingsongsarah825@gmail.com.

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